FAQs

1. How does checkout work? Why am I sometimes redirected to Amazon?

Journals & Planners:
When purchasing journals and planners, you’ll notice you are redirected to Amazon to complete your checkout. Our books are printed and fulfilled through Amazon to ensure premium quality, faster shipping, and trusted handling. You'll check out securely through Amazon and receive all updates and tracking information directly from Amazon.

Apparel:
Our apparel — including t-shirts, hoodies, and accessories — is available directly through our website. These items are fulfilled by our premium production partner, Printful, and shipped directly to your doorstep. You can purchase apparel without leaving our store, and you’ll receive email updates and tracking once your order is processed.

2. Do you offer returns or exchanges?

Journals & Planners (Amazon Orders):
All journal and planner orders are printed on demand through Amazon. Because of this, we do not offer returns or exchanges unless the item arrives damaged or defective. If there’s a problem with your order, please reach out to Amazon Customer Service directly for assistance, or feel free to contact us and we can help guide you through the process.

Apparel (Shopify Orders):
Since each apparel item is made to order, we unfortunately cannot accept returns or size exchanges. However, if you receive a damaged, misprinted, or defective item, please contact us within 7 days of receiving your order, and we will replace it at no additional cost.

3. How long does shipping take?

Journals & Planners (Amazon Orders):
Printing typically takes 2–4 business days. Once printed, Amazon shipping usually takes an additional 3–5 business days depending on your location. You’ll receive an Amazon tracking number once your item ships.

Apparel (Shopify Orders):
Our apparel is made to order and typically ships within 3–7 business days after your order is placed. Shipping time after fulfillment is usually 4–7 business days depending on your shipping destination. You’ll receive email notifications with your tracking information once your order is on its way.

4. Can I personalize a journal or place a custom order?

Journals & Planners:
At this time, we do not offer custom printing or personalization (such as adding names, chapters, or event details) on single journal purchases. However, if you’re interested in bulk custom orders for events, gifts, or organizations, we’d be happy to discuss your needs. Please contact us to start the conversation!

Apparel:
We do not offer customizations or personalized apparel orders at this time. Every piece is created based on our original designs to maintain quality and brand consistency.

5. Are your materials eco-friendly?

Journals & Planners:
Yes! Our journals are printed using environmentally conscious methods including responsibly sourced paper and eco-friendly ink practices where available. Sustainability is important to us, and we are continually evaluating new ways to make our products even greener.

Apparel:
Our apparel is printed and shipped by two trusted vendors, companies committed to sustainable practices. Both use eco-friendly inks, reduce waste by producing items on demand (no excess inventory), and partners with ethical suppliers whenever possible.

6. Do you offer bulk discounts?

Journals & Planners:
Yes, we offer discounts for bulk orders of 25 copies or more — perfect for chapter gifts, new member ceremonies, conferences, or premier events. Please contact us with the quantity and titles you're interested in, and we’ll provide a custom quote.

Apparel:
At this time, we do not offer bulk discounts for apparel purchases, but we are happy to work with organizations for larger orders or special projects. Please reach out to discuss potential options.